---
title: "Refund policy · Ninth Forge"
url: https://ninthforge.com/refunds
description: "Changed your mind? Get a full refund within 14 days of any payment, no questions asked. How to ask, and what happens next."
---

# Refund policy

*Last updated: 26 October 2026*

**Changed your mind? You can have a full refund within 14 days of any payment, no questions asked.** That includes your first purchase and every renewal, so forgetting to cancel never costs you a year.

Every paid product also has a free 30-day trial, so you can try it properly in your own environment before you buy.

## How to ask for a refund

Our orders are handled by **Paddle.com**, our reseller and Merchant of Record, so Paddle processes refunds. Either:

-   go to **[paddle.net](https://paddle.net)**, find your order with the email you bought with, and request a refund there; or
-   email **[hello@ninthforge.com](mailto:hello@ninthforge.com)** with your order number (it’s on your receipt), and we’ll arrange it.

Refunds go back to the original payment method. Paddle usually processes them within a few business days; your bank may take 5–10 business days to show it.

## What counts

| You paid | Refund window |
| --- | --- |
| A new licence by card | 14 days from payment |
| A renewal | 14 days from the renewal payment |
| By invoice or purchase order | 14 days from the date we receive payment |
| A 2-year prepaid licence | 14 days from payment |

After 14 days we don’t refund for a change of mind. You can still cancel at any time so it doesn’t renew, and your licence keeps working until the end of the period you paid for.

## When something’s wrong with the product

If the product has a problem we can’t fix, contact us whenever it happens. Our products come with guarantees that cannot be excluded under the **Australian Consumer Law**. If there’s a major failure, you’re entitled to a refund for the unused part of your licence, whatever the 14-day window says. Other consumer laws may give you similar rights.

## What happens to your licence

A refund ends the licence for that purchase. Please remove the key from your environments within 14 days. Because keys are checked offline, the product may keep running for a while; it’ll show a watermark once the key expires. We won’t issue a renewal key for a refunded licence.

## Questions

Email **[hello@ninthforge.com](mailto:hello@ninthforge.com)**. See also our [terms](https://ninthforge.com/terms) and [privacy policy](https://ninthforge.com/privacy).